Distance contract

Distance Contract

This Distance Contract is concluded between the owner of the website https://okupacijasmuzejs.lv/ "Latvian Occupation Museum Society", unified registration № LV40008018848, legal address: Latviešu strēlnieku laukums 1, Riga, LV-1050, Latvia, (hereinafter referred to as the Seller), and

any natural or legal person (hereinafter referred to as the Buyer) who places an order and makes a purchase on the website https://okupacijasmuzejs.lv/, (hereinafter referred to as the Website). The Distance Contract applies to all orders and purchases made on the Website. The Distance Contract does not apply to purchases made by the Buyer outside the Website.

The Buyer shall order, purchase and pay for, and the Seller shall sell and deliver, the goods available on the Website (hereinafter referred to as the ‘Goods’) in accordance with the terms of this Contract (hereinafter referred to as the ‘Contract’).

The Contract shall be binding for all orders and purchases of Goods made on the Website.

The Buyer shall be entitled to select and order the Goods required, to acquaint him/herself with their description, characteristics, main features and price, and to assess their suitability and adequacy to his/her needs. The Buyer shall specify the quantity of the Goods selected when placing an order by emailing [email protected]

The Buyer shall order the Goods by contacting a representative of the Museum (hereinafter referred to as the ‘Representative’) by email at [email protected]

When placing an order, the Buyer undertakes to provide precise information about him/herself (name, surname, legal entity name, address, contact telephone number, e-mail address,
chosen delivery method and delivery address,
and chosen payment method.

The Contract shall come into force when the Buyer has made payment for the Goods ordered.

After the Buyer has placed the order, the Representative shall draw up an invoice based on the data provided and send it to the e-mail address provided by the Buyer.

The Buyer is responsible for providing correct information about him/herself, otherwise delivery of Goods is not guaranteed.

The Seller shall not be liable for any loss suffered by the Buyer or any third party as a result of the Buyer providing an incorrect delivery address or incomplete information.

By placing an order, the Buyer confirms to the Seller that the Buyer has read this Contract and the terms and conditions contained herein, the Buyer is aware of them, and the Buyer understands them and fully accepts them.

The Buyer undertakes to read the terms of the Contract at the time of each purchase of Goods. The Buyer shall not be entitled to order Goods from the Representative if he/she has not read or does not agree to the terms of the Contract.

The Buyer shall pay for the Goods and the chosen method of delivery in the manner and within the time limit set out in the communication with the Representative.

Payment for Goods and the chosen method of delivery shall be deemed to have been made when the Seller has received payment for the Goods and the chosen method of delivery in full.

All prices are inclusive of 5% or 21% VAT (value added tax), depending on the type of Goods.

The Buyer shall choose the method of delivery of the Goods by writing to the Representative and agreeing to the amount of the delivery charges.

The Seller shall deliver the Goods ordered in accordance with the Buyer's choice of delivery, where practicable. The Buyer shall be informed of the possibility or impossibility of delivery of the Goods before payment for the Goods. The Buyer shall be informed of the estimated delivery time before payment for the Goods.

Goods ordered by the Buyer shall be delivered to the address selected in the Buyer's order. The Buyer must accept delivery of the Goods in person. If delivery is received by another person at the delivery address specified in the order, the Goods shall be deemed to have been received by the Buyer.

Delivery time depends on the delivery service provider.

Upon delivery of Goods to the Buyer, the risk of loss of or damage to the Goods shall pass to the Buyer at the moment of delivery of the Goods to the Buyer in accordance with this Contract.

In the event that the Goods are incorrect, the Buyer shall be entitled to exchange the Goods within 14 (fourteen) days by completing a return form. Return shipping costs in the above case shall be borne by the Seller.

The Buyer may exercise the right of withdrawal contained in the Consumer Rights Protection Law of the Republic of Latvia and return the Goods within 14 (fourteen) calendar days.

In order to avoid any disputes, upon receipt of the Goods, the Buyer must make sure that they correspond to the order (colour, size, name and other relevant parameters).

If the Buyer wishes to exercise the right of withdrawal, it should be noted that the returned Goods must not be used (taking into account the specific nature of the Goods).

If the condition of the returned Goods has deteriorated due to improper storage or use, the Buyer shall not be entitled to exercise the right of withdrawal.

If the Buyer wishes to exercise the right of withdrawal, the Buyer must contact the Seller through the Representative.

The Buyer shall receive from the Seller a withdrawal form, which shall be completed and sent to the Seller via the Representative.

For more information on what constitutes a distance contract and the right of withdrawal, the Buyer may consult the following website address: http://www.ptac.gov.lv

Personal data provided by the Buyer when placing an order for Goods shall not be transferred to a third party but shall be used solely for the purpose of the Seller's order fulfilment and delivery.
The Buyer shall be entitled to exercise the right of withdrawal contained in the Consumer Rights Protection Law of the Republic of Latvia and the Cabinet of Ministers Regulation of 20 May 2014 No.255 ‘Regulations on Distance Contract’ and unilaterally withdraw from the Contract without providing any justification to the Seller. Information on the exercise of the Buyer's right of withdrawal is an integral part of this Contract.

Any dispute, disagreement or difference arising between the Buyer and the Seller shall be settled by negotiation, with the Buyer and the Seller seeking to reach an agreement.

If the dispute cannot be resolved by negotiation, the Buyer shall submit a written application to the Seller and send it to the Representative.

Any dispute, controversy, disagreement or claim arising between the Buyer and the Seller arising out of or relating to the Contract or the breach, termination or invalidity thereof shall be settled by a court of competent jurisdiction in the Republic of Latvia in accordance with the laws and regulations in force in the Republic of Latvia.

The Seller shall be exempt from all liability in all cases where the loss is caused by the Buyer acting unlawfully or contrary to the provisions of this Contract.

In the event of damage, the guilty party shall indemnify the other party against direct damage.

The Seller shall not be liable for any delay in fulfillment of obligations or failure to perform or any other failure resulting from force majeure, i.e. any circumstances or obstacles beyond the Seller's reasonable control which were not known to the Seller at the time the Contract was concluded, including but not limited to environmental or climatic anomalies, strikes, government orders, acts of war or national emergency, terrorist threats or acts of terrorism, non-performance by third parties, interruptions in internet connectivity, and interruptions or damage to computer equipment and software.

The Buyer certifies that he/she is a natural or legal person with legal capacity.

The Seller shall be entitled to assign the Seller’s rights and obligations under the Contract to a third party.
This Contract has been prepared in accordance with the laws and regulations in force in the Republic of Latvia.

Matters not regulated by the provisions of the Contract shall be settled by the Buyer and the Seller in accordance with the laws and regulations in force in the Republic of Latvia.

The Buyer acknowledges that he/she has read the terms of this Contract and undertakes to observe and comply with them.

The Buyer is informed that the Seller has the right to unilaterally change the terms of this Contract at any time.

Any questions from the Buyer relating to this Agreement or the fulfilment of its terms should be addressed to the e-mail address of the Representative: [email protected] or i[email protected], or by telephone +371 672 292 55.

Right of Withdrawal

As the Buyer you have the right to withdraw from this Contract within 14 days without giving any reason.

The right of withdrawal will expire after 14 days from the date on which you or a third party, other than the carrier, nominated by you has taken possession of the Goods.

The Goods must not have been actually used. You may only test the Goods to the extent necessary to familiarise yourself with their technical characteristics, nature and operation.

In order to exercise your right of withdrawal, you must inform the “Latvian Occupation Museum Society” by an explicit notice (e.g. by post or e-mail)
to the address Latviešu strēlnieku laukums 1, Riga, LV-1050, Latvia; or telephone +371 672 292 55, or e-mail [email protected] or [email protected], of your decision to withdraw from this Contract.
You may use the attached sample withdrawal form, but it is not obligatory.

If you send the Goods together with the notice of exercise of the right of withdrawal, the Goods and the withdrawal notice must be sent to the following address: 1 Latviešu strēlnieku laukums, Riga, LV-1050, Latvia, addressed to ‘The Occupation Museum of Latvia’.

For the right of withdrawal to be respected, it is sufficient to send your notice of exercise of the right of withdrawal before the expiry of the right of withdrawal.

According to Paragraph 22 of the Cabinet of Ministers Regulation of 20 May 2014 No 255, ‘Regulations Regarding Distance Contracts’, a buyer may not exercise the right of withdrawal if:

22.1. the provision of the service that was started before the expiry of the right of withdrawal is fully completed, provided that the buyer has expressly agreed and confirmed that he/she will lose the right of withdrawal from the date when the contract for the provision of the service is fully completed;

22.2. the price of the goods or services is subject to fluctuations in the financial market which are beyond the control of the seller or service provider and which may occur during the right of withdrawal period;

22.3. the goods are made to the buyer's specifications or the goods are clearly personalised;

22.4. the goods are perishable or about to expire;

22.5. the consumer has opened the packaging of goods which cannot be returned for health and hygiene reasons;

22.6. the goods have become irretrievably mixed with other substances after delivery due to their characteristics or composition;

22.7. the contract is for the supply of an alcoholic beverage the price of which was agreed at the time the contract was concluded, if delivery can be made after 30 days and its value depends on market fluctuations beyond the seller's control;

22.8. the buyer has requested the seller or service provider to come and carry out urgent repairs or maintenance work. Where the seller or service provider, on arrival at the consumer's premises, provides an additional service or supplies goods other than the necessary spare parts for the repair or maintenance work, the right of withdrawal shall apply to those additional services or goods;

22.9. the buyer has opened the packaging of an audio or video recording or computer program;

22.10. newspapers, periodicals or magazines are supplied, unless they are supplied under a subscription agreement;

22.11. the contract is concluded by public auction;

22.12. the contract is concluded for accommodation services (excluding contracts for the rental of residential premises), the carriage of goods, the rental of vehicles, catering or entertainment, where the service provider undertakes to provide the service on a specified date or within a specified period;

22.13. the contract is concluded for the supply of digital content which is not supplied on a durable medium, where the supply of digital content has been initiated with the buyer's prior express consent and confirmation of the loss of the right of withdrawal.

Consequences of withdrawal

In the event that you withdraw from this Contract, we will refund all payments received from you without undue delay and in any event no later than 14 (fourteen) days from the date on which we were informed of your decision to withdraw from this Contract.

Refunds will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

In either event, you will not be charged any additional fee.

We may withhold the refund until we have received the returned Goods or you have provided proof that the Goods have been dispatched, whichever is the earlier.

Therefore, we recommend that you return Goods to the ‘Latvian Occupation Museum’ together with the notice of exercise of the right of withdrawal.

This will save you time and help us to refund your money more quickly.

You must return or transfer the Goods to us without undue delay no later than 14 (fourteen) days from the date on which you notify us of your decision to cancel this Contract.

The deadline will be met if you ship the returned Goods before the end of the 14 (fourteen) day period.

Shipping returned Goods

When returning Goods, you will have to pay the return shipping costs at your own expense.
In case of any questions or concerns, please call: : +371 672 292 55.

When returning Goods by post, please indicate the address: Museum of the Occupation of Latvia, Latviešu strēlnieku laukums 1, Riga, LV-1050, Latvia.